Terms & conditions of sale

Last updated: 20 October 2026

1. Who we are
2. General terms and conditions
3. Products
4. Orders, prices and payments
5. Shipping
6. 30-day right of withdrawal, return costs and refunds
7. Damaged, faulty or non-conforming products
8. 2-year legal guarantee
9. Product use
10. Liability
11. Privacy and cookies
12. Intellectual property
13. Customer service
14. Changes to these Policies
15. Governing law and consumer rights

1. Who we are

The website www.staging.sgswork.it (the “Site”) and the sale of KAVAÏA products are operated by B-Lab di Pietro Bulgarelli, registered office Via Davide Franceschetti 21, 35043 Monselice (PD), VAT number 05803210284, REA [REA], certified email (PEC) b_lab@pec.it, email kavaia.2026@gmail.com (“KAVAÏA”).

2. General terms and conditions

KAVAÏA is a brand dedicated to personal wellbeing and relief, with products and services designed to accompany its customers in their daily routine.

By placing an order on the Site, the customer accepts these Terms and Conditions, the purchase conditions, the shipping, return and refund policies and all other policies published on the Site. If the customer is a consumer — a natural person acting for purposes outside their trade, business, craft or profession — they also benefit from all the protections of the Italian Consumer Code (Legislative Decree 206/2005). Purchases are reserved for adults.

KAVAÏA may update these conditions periodically. The conditions applicable to an order are those accepted by the customer at the time of purchase. We recommend printing or saving them.

3. Products

The essential characteristics of each product are described on its page. Images are for illustration: colours and details may vary slightly depending on your screen.

4. Orders, prices and payments

All prices on the Site are in euro and, where required by applicable law, include taxes and any applicable costs. Standard shipping is free; the cost of Express shipping, if chosen, is shown before the order is confirmed.

Orders must be paid using the payment methods available at checkout (for example credit and debit cards, Apple Pay, Google Pay or bank transfer). Card payments are processed by authorised payment service providers: KAVAÏA never receives or stores full card details.

To buy, the customer adds products to the cart, enters the required details at checkout and presses “Place order”, which implies an obligation to pay; before that they can review the summary and correct any mistakes. The order is considered confirmed once the customer receives KAVAÏA’s order confirmation by email.

In case of non-payment, a declined transaction or problems with the payment method, KAVAÏA may decline to process the order. For bank transfers, the order ships once payment is credited; if payment is not received within 7 days, the order may be cancelled. If a price contains an obvious error, KAVAÏA will contact the customer before processing the order, which can be cancelled free of charge.

5. Shipping

KAVAÏA ships to the countries shown as available at the time of purchase, listed on the Shipping page with times and costs.

• Standard shipping: free, with indicative delivery in 3–5 or 4–6 business days depending on the country.
• Express shipping 24/48h: available for a fee in the countries indicated; the cost is shown at checkout.

Delivery methods and times may vary depending on the destination country, the courier used and any circumstances beyond KAVAÏA’s control. Delays caused by the courier, customs checks, holidays, weather, extraordinary events or other circumstances beyond KAVAÏA’s control do not automatically constitute a breach by KAVAÏA. The statutory maximum delivery time of 30 days from the conclusion of the contract still applies, unless otherwise agreed.

The customer will receive tracking information when available; the order can also be followed on the Track your order page. The risk of loss or damage passes to the customer on delivery. For shipments outside the EU, import duties, taxes or customs charges of the destination country may apply and are payable by the recipient unless stated otherwise at checkout.

6. 30-day right of withdrawal, return costs and refunds

6.1 30-day trial period

KAVAÏA gives the customer 30 days to try the product and, where applicable, request a return and refund. The period starts from the delivery date. The 30-day period includes and extends the 14-day right of withdrawal under Articles 52 et seq. of the Italian Consumer Code.

6.2 How to withdraw

To withdraw, the customer must contact KAVAÏA within the deadline by writing to kavaia.2026@gmail.com, stating the order number and the details needed to identify the purchase. The form below may be used but is not mandatory.

6.3 Returning the product

The product must be returned following KAVAÏA’s instructions, within 14 days of the withdrawal notice, and must not be sent on the customer’s own initiative to an address other than the one indicated by KAVAÏA. It must be returned in a condition that allows it to be inspected and, where possible, in its original packaging, complete with the accessories and items received with the order.

6.4 Return costs

For a voluntary return within the 30-day trial period, the return cost is paid by the customer and depends on the country the return is made from:

Return cost	Countries
€50	Italy, Germany, France, Spain, Ireland, Austria, Luxembourg, Portugal, Monaco, Belgium, Sweden, Finland, Denmark, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Croatia and Bulgaria
€100	Malta, Cyprus, Estonia, Latvia, Lithuania, Greece, United Kingdom, Liechtenstein, Switzerland, Andorra, Albania, Montenegro, Georgia, Armenia, Azerbaijan, Kazakhstan, Oman, United Arab Emirates, Qatar, Kuwait, Bahrain and Saudi Arabia
€200	Guernsey, Gibraltar, Japan, South Korea, Taiwan, Hong Kong, Macao, Singapore, Brunei, Australia, New Zealand, United States, Virgin Islands, Puerto Rico, Canada, Panama and Chile

The amount shown is the cost of returning the product from that country. Any additional costs arising from special circumstances, specific customer requests, failed collection attempts or non-standard services may be communicated separately. For countries not listed, the cost is communicated with the return instructions. No return cost applies to faulty or non-conforming products (section 7).

6.5 Refund

Once the returned product has been received and the necessary checks completed, KAVAÏA refunds the amounts paid, including standard delivery costs, within 14 days of the withdrawal notice; KAVAÏA may withhold the refund until the product is received or proof of shipment is provided. The additional cost of Express shipping, if chosen, is not refunded.

Where possible, the refund is made using the same payment method used for the purchase. Actual crediting times may depend on the bank, card issuer or payment provider.

The customer may be liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning; in that case the limitations provided by applicable law may apply.

6.6 Exclusions

The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery (Article 59(e) of the Italian Consumer Code): for example fragrance diffusers once the cap or protective film has been removed.

Any mandatory provisions of applicable law on the right of withdrawal remain unaffected.

7. Damaged, faulty or non-conforming products

If the product received has a defect, transport damage or does not conform to the order, the customer should contact KAVAÏA as soon as possible at kavaia.2026@gmail.com. KAVAÏA may ask for photos, videos or other information to verify the problem.

After verification, KAVAÏA will, as appropriate and in accordance with applicable law, repair or replace the product, reduce the price or issue a refund, at no cost to the customer. Products damaged in transit should be reported promptly, preferably with photos of the packaging and the product; if the packaging is visibly damaged on delivery, we recommend accepting the parcel “with reservation”.

8. 2-year legal guarantee

KAVAÏA products sold to consumers are covered by the legal guarantee of conformity provided by applicable law (Articles 128 et seq. of the Italian Consumer Code), for the duration set by law. For consumers in the European Union, the legal guarantee of conformity lasts 2 years from delivery.

The guarantee covers lack of conformity existing at the time of delivery and appearing within the period set by law; unless proven otherwise, defects appearing within one year of delivery are presumed to have existed at that time.

To the extent permitted by law, the guarantee does not cover damage resulting from: misuse of the product; use contrary to the instructions; unauthorised modifications or repairs; accidental damage; normal wear and tear; incorrect use of accessories; damage caused by external factors not attributable to the product.

To request guarantee assistance, the customer should contact KAVAÏA at kavaia.2026@gmail.com with the order number and a description of the problem.

9. Product use

The product must be used only in accordance with the instructions and guidance provided by KAVAÏA, including those on correct body positioning.

The product is intended for personal wellbeing and relaxation and must not be considered a medical device or a replacement for the advice, diagnosis or treatment of a healthcare professional, unless otherwise specifically qualified under applicable law.

In case of particular conditions or doubts about using the product, the customer should consult a healthcare professional before use, in particular in case of pregnancy, cardiovascular disease, thrombosis or circulation disorders, a pacemaker or other implanted device, recent surgery, wounds or acute inflammation. Fragrance diffusers are not recommended for people sensitive to fragrances or with asthma or severe respiratory allergies, and should be used in well-ventilated rooms, away from children, pets and heat sources.

10. Liability

KAVAÏA strives to provide accurate and up-to-date information about its products. However, KAVAÏA is not liable for delays, interruptions or malfunctions arising from circumstances beyond its reasonable control, including logistics problems, courier delays, force majeure, payment service interruptions or temporary technical issues.

These conditions do not limit the mandatory rights granted to consumers by applicable law.

11. Privacy and cookies

KAVAÏA processes its customers’ personal data in accordance with applicable data protection law, including Regulation (EU) 2016/679 (GDPR), to process and manage orders, take payments, arrange shipping, provide support, handle returns, refunds and guarantees, comply with legal obligations and, where permitted, improve its services. Data will not be used for purposes incompatible with those for which it was collected, and marketing messages are only sent where permitted and in the manner required by law.

The Site uses cookies and similar technologies to work properly and, with consent, for statistics. Full details are in the Privacy & cookie policy.

12. Intellectual property

All content on the Site, including texts, photographs, images, logos, graphics, design elements, trademarks and digital materials, is protected by applicable intellectual property law. Reproduction, distribution, modification or commercial use of the content without prior authorisation from KAVAÏA or the rightful owner is prohibited.

13. Customer service

For any request about orders, shipping, returns, refunds, the guarantee or product use, the customer can contact KAVAÏA at kavaia.2026@gmail.com. KAVAÏA handles requests as quickly as reasonably possible.

14. Changes to these Policies

KAVAÏA may change or update these Policies at any time, for example to reflect regulatory, operational or service changes. Changes will be published on the Site. Orders already placed are governed by the conditions in force when the purchase was concluded, unless the law provides otherwise.

15. Governing law and consumer rights

These conditions are governed by Italian law. Nothing in these Policies is intended to limit or exclude the mandatory rights granted to consumers by the law of the consumer’s country of residence, where applicable.

In case of dispute, the consumer benefits from the protections and resolution mechanisms provided by applicable law: the court of the consumer’s place of residence or domicile has jurisdiction, and the consumer may also use the alternative dispute resolution (ADR) procedures under Articles 141 et seq. of the Italian Consumer Code.